ZHINIA Refund And Replacement Policy
Return Policy
At Zhinia, we are committed to delivering exceptional quality in every piece. At this initial stage, we regret to inform you that we do not currently offer returns. We appreciate your understanding and look forward to bringing you exquisite jewelry that exceeds your expectations. For any queries, feel free to reach out to us. Thank you for being a part of the Zhinia journey.
7-Day Replacement Policy for Defects
At Zhinia, we take pride in offering exquisite jewelry pieces of unparalleled craftsmanship. We ensure your satisfaction with every purchase. If you receive a product with defects, we offer a 7-day replacement policy. Please carefully review the following guidelines to understand our policy:
Eligibility for Replacement:
To be eligible for a replacement, your jewelry item must meet the following criteria:
- The item must be in its original, unworn condition.
- It must be in the original packaging, including any jewelry boxes or pouches.
- The replacement request must be made within 7 days of receiving the product.
Unbox and Verify in case of Missing Product
We understand that receiving a beautiful piece of jewelry is an exciting moment. To facilitate a smooth replacement process in the event of a missing product, we kindly request you to follow these steps:
- Record an unboxing video when you receive your jewelry.
- In the video, please ensure you clearly show the unopened packaging and the product inside.
- This video will serve as proof of the contents of your order.
Defective or Missing Products
In case you receive a defective item or discover a missing product, follow these steps:
- Contact our customer support team at support@zhinia.com within 7 days of receiving the order.
- Provide a clear description of the issue and attach the unboxing video as evidence if applicable.
- Our team will assess your request and guide you through the replacement process.
Refunds
Please note that we do not offer refunds for jewelry purchases. Our commitment is to provide you with top-quality replacement items to rectify any issues.
Exchanges
We only replace items that are found to be defective or damaged upon receipt. If you need an exchange for the same item, please contact us at support@zhinia.com, and our team will assist you.
Gifts
If you received your jewelry item as a gift and wish to request a replacement, please contact us at support@zhinia.com with the details of the gift. We will guide you through the process and work with the original purchaser to facilitate the replacement.
Need Help?
If you have any questions or require further assistance regarding our refund and replacement policy, feel free to contact us at support@zhinia.com. Our dedicated customer support team is here to assist you.
Thank you for choosing ZHINIA. We appreciate your trust in us, and we are committed to providing you with the finest jewelry and exceptional customer service.